70-Station CATI Call Center
The heart of our company is a 70-station Computer Assisted Telephone Interviewing (CATI) Center equipped with the latest in small form-factor computers and telephony technology. We staff the call center with friendly and professional research interviewers who are vigorously trained for each specific project and on an on-going basis for quality control. Each interviewer has their own separate noise-insulated cubical, ensuring a clear conversation and accurate results.
Each booth is equipped with a custom installed thin-client (running a custom Linux-based operating system), where the interviewers run our proprietary data collection software. All interviewing booths come furnished with a 15-inch LCD monitor providing the interviewer with an uncluttered environment.
To increase client involvement, we offer the option of recording specific client-to-interviewer instructions which are played on two wall-mounted monitors in the call center room. We maintain our own telephony equipment (Nortel Meridian PBX) and can comply with any project need (including, but not limited to, custom ACD groups, call forwarding, auto-attendants, and voice messaging). Our technology complies with all standard protocols and allows us to integrate other systems based on project need.
The call center includes an attached supervisor room, where calls and research interviewer performance are monitored. At any point, our supervisors can 'tap' into a research interview to check for quality or so that a client may listen. Our first-rate research interviewers, quality control procedures, and advanced technology ensure that we collect actionable data to meet our clients' needs.
Focus Group Facility
Our focus group facility is the largest in Louisiana, comfortably seating 12 participants and a moderator. It contains the latest high-quality audio and visual equipment to record your groups. We offer optional AV equipment to enhance your participant presentations.
The attached observation room provides seating for 19 observers. Observers can watch through the glass or on monitors that provide live broadcasts of the focus group room and the alternate discussion room.
Alternate Discussion Room
Our Alternate Discussion Room (ADR) is perfect for breakout groups or simultaneous focus groups. A camera inside the ADR provides a closed-circuit feed into the observation room.
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